We answer every
message ourselves.
Ask about a piece, a size, or an order you have already placed. No call centre and no scripts. You are talking to the people who run the business.
Home ◆ Contact
Email & phone
ners.jeweldiamond@gmail.com
(713) 838-5672
We reply personally, usually the same day
Live selling schedule
Monday to Sunday
Follow the Page to get notified when we start
Tell us what you are looking for.
A piece you saw on the live, a size you need, or a question about an order already on its way. All of it is welcome here.
How ordering works
There is no cart on this site, and that is on purpose. Stock moves quickly and sizing matters, so we would rather confirm both before you pay for anything.
1. Message us, or claim a piece in the comments during a live.
2. We confirm it is available and tell you the exact price.
3. We sort out sizing together.
4. You pay, and we pack and ship it.
Ways to pay
Tell us which one suits you when we confirm your piece, and we will send the details with your invoice.
- Zelle
- Venmo
- Cash App
- PayPal
- Bank Transfer
- Klarna
- Affirm
- Afterpay
When we reply
We answer every message ourselves, usually the same day. During a live session it may take a little longer, because we are on camera. Messages sent overnight get answered first thing.
Answered before you ask.
The most common ones are below. For batch arrival, invoices and how to read your mined dates, see the full FAQ.
How quickly will someone reply?
Usually the same day. We answer messages ourselves rather than using a service, so replies come from a real person who knows the stock.
How do I claim a piece during a live?
Comment on the live and we will note it down and set the piece aside. After the session we message you to confirm sizing, price, payment and shipping.
Is everything solid gold or silver?
We work with solid 14k and 18k gold and 925 sterling silver. The exact metal is stated on every piece, and if you are ever unsure, ask us and we will tell you plainly. See How We Choose for what those numbers mean.
Can you help me find the right size?
Yes. Tell us about a ring you already own that fits well, or the length of a chain you like wearing, and we will help you match it before anything ships.
How do you ship, and where?
We ship within the United States as standard, and internationally on request. Parcels go out once your invoice is paid in full, and every one is sent tracked. The fee is worked out per order from the shipping method, the size and weight of the parcel and the destination, plus insurance if you want it, which we do recommend. On international orders, customs duties are paid by you.
What if something is not right?
Tell us within 48 hours of receiving your parcel. The piece needs to be unworn and back in its original packaging, return postage is yours unless the fault is verifiably ours, and refunds go out 5 to 10 business days after we inspect it. Earrings, custom pieces, resized pieces and final sale items cannot be returned. Full detail is in our Terms.
Have a look at the collection first.
No cart, no pressure, and no follow-up emails you did not ask for.